General Questions

What is Roovix?

Roovix is an AI and robotics platform designed to enhance productivity and automation. Our services provide cutting-edge solutions for businesses and individuals looking to streamline their workflows and processes.

Introduction to Roovix Platform
How do I get started with Roovix?

Getting started with Roovix is easy:

  1. Create an account on our website
  2. Choose the service plan that fits your needs
  3. Follow the onboarding tutorial
  4. Start using our AI and robotics solutions
What platforms does Roovix support?

Roovix supports a wide range of platforms including:

  • Web browsers (Chrome, Firefox, Safari, Edge)
  • Mobile devices (iOS and Android)
  • Desktop applications (Windows, macOS, Linux)
  • API integrations with popular services
Is Roovix available internationally?

Yes, Roovix services are available worldwide. However, some features may vary by region due to local regulations and technical limitations. Please check our regional availability page for specific details about service availability in your country.

Account & Security

How do I reset my password?

To reset your password:

  1. Go to the login page
  2. Click on "Forgot Password"
  3. Enter your email address
  4. Follow the instructions sent to your email
How to Reset Your Password
How can I enable two-factor authentication?

To enable two-factor authentication:

  1. Log in to your account
  2. Go to Account Settings > Security
  3. Click on "Enable Two-Factor Authentication"
  4. Follow the setup instructions

We recommend using an authenticator app like Google Authenticator or Authy for the most secure experience.

Can I change my email address?

Yes, you can change your email address in your account settings. For security reasons, we'll send a verification link to both your old and new email addresses to confirm the change.

Privacy Concerns

How is my data protected?

We take data protection seriously. Your data is protected through:

  • End-to-end encryption for sensitive information
  • Regular security audits and penetration testing
  • Strict access controls and authentication
  • Compliance with global data protection regulations
Can I request deletion of my data?

Yes, you can request deletion of your personal data at any time. Go to Account Settings > Privacy > Delete My Data to initiate the process. Please note that some data may be retained for legal and compliance purposes, as outlined in our Privacy Policy.

Does Roovix share my data with third parties?

We only share your data with third parties in specific circumstances:

  • With service providers who help us deliver our services
  • When required by law or legal process
  • With your explicit consent

We never sell your personal information to advertisers or data brokers.

How We Protect Your Data

Billing & Payments

What payment methods do you accept?

We accept various payment methods including:

  • Credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfers (for annual enterprise plans)
  • Google Pay and Apple Pay
How do I cancel my subscription?

To cancel your subscription:

  1. Log in to your account
  2. Go to Account Settings > Billing
  3. Click on "Cancel Subscription"
  4. Follow the prompts to confirm cancellation

Please note that cancellations take effect at the end of your current billing cycle.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 14 days, you can request a full refund. For refund requests after this period, please contact our support team to discuss your specific situation.

Technical Support

How do I contact technical support?

You can contact our technical support team through multiple channels:

  • Email: support@roovix.com
  • Live chat: Available on our website 24/7
  • Phone: +1-800-ROOVIX (Business hours: 9am-5pm EST)
  • Help Center: Browse our knowledge base at help.roovix.com
What are the system requirements?

For optimal performance, we recommend:

  • Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
  • Stable internet connection (minimum 5 Mbps)
  • For desktop applications: Windows 10/11, macOS 10.15+, or Ubuntu 20.04+
  • For mobile apps: iOS 14+ or Android 10+
Is there an API available?

Yes, we offer a comprehensive API for developers. Our API allows you to integrate Roovix services into your own applications and workflows. Documentation is available at developers.roovix.com. API access is included in Business and Enterprise plans.

Video Tutorials

Getting Started with Roovix
Complete Beginner's Guide to Roovix

This comprehensive tutorial walks you through the basics of setting up and using Roovix for the first time. Perfect for new users who want to get up and running quickly.

Advanced Features Tutorial
Mastering Roovix Advanced Features

Learn how to use the advanced features of Roovix to maximize your productivity. This tutorial covers automation workflows, custom integrations, and power user tips.

Troubleshooting Common Issues
How to Solve Common Roovix Issues

This video guide helps you troubleshoot the most common issues users face with Roovix. Learn how to diagnose and fix problems quickly to minimize downtime.

What is AI and How Does Roovix Use It?
Understanding AI in Roovix

This educational video explains the basics of artificial intelligence and how Roovix leverages AI technology to provide intelligent automation and insights for your business.