General Questions
Roovix is an AI and robotics platform designed to enhance productivity and automation. Our services provide cutting-edge solutions for businesses and individuals looking to streamline their workflows and processes.
Getting started with Roovix is easy:
- Create an account on our website
- Choose the service plan that fits your needs
- Follow the onboarding tutorial
- Start using our AI and robotics solutions
Roovix supports a wide range of platforms including:
- Web browsers (Chrome, Firefox, Safari, Edge)
- Mobile devices (iOS and Android)
- Desktop applications (Windows, macOS, Linux)
- API integrations with popular services
Yes, Roovix services are available worldwide. However, some features may vary by region due to local regulations and technical limitations. Please check our regional availability page for specific details about service availability in your country.
Account & Security
To reset your password:
- Go to the login page
- Click on "Forgot Password"
- Enter your email address
- Follow the instructions sent to your email
To enable two-factor authentication:
- Log in to your account
- Go to Account Settings > Security
- Click on "Enable Two-Factor Authentication"
- Follow the setup instructions
We recommend using an authenticator app like Google Authenticator or Authy for the most secure experience.
Yes, you can change your email address in your account settings. For security reasons, we'll send a verification link to both your old and new email addresses to confirm the change.
Privacy Concerns
We take data protection seriously. Your data is protected through:
- End-to-end encryption for sensitive information
- Regular security audits and penetration testing
- Strict access controls and authentication
- Compliance with global data protection regulations
Yes, you can request deletion of your personal data at any time. Go to Account Settings > Privacy > Delete My Data to initiate the process. Please note that some data may be retained for legal and compliance purposes, as outlined in our Privacy Policy.
We only share your data with third parties in specific circumstances:
- With service providers who help us deliver our services
- When required by law or legal process
- With your explicit consent
We never sell your personal information to advertisers or data brokers.
Billing & Payments
We accept various payment methods including:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers (for annual enterprise plans)
- Google Pay and Apple Pay
To cancel your subscription:
- Log in to your account
- Go to Account Settings > Billing
- Click on "Cancel Subscription"
- Follow the prompts to confirm cancellation
Please note that cancellations take effect at the end of your current billing cycle.
We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 14 days, you can request a full refund. For refund requests after this period, please contact our support team to discuss your specific situation.
Technical Support
You can contact our technical support team through multiple channels:
- Email: support@roovix.com
- Live chat: Available on our website 24/7
- Phone: +1-800-ROOVIX (Business hours: 9am-5pm EST)
- Help Center: Browse our knowledge base at help.roovix.com
For optimal performance, we recommend:
- Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
- Stable internet connection (minimum 5 Mbps)
- For desktop applications: Windows 10/11, macOS 10.15+, or Ubuntu 20.04+
- For mobile apps: iOS 14+ or Android 10+
Yes, we offer a comprehensive API for developers. Our API allows you to integrate Roovix services into your own applications and workflows. Documentation is available at developers.roovix.com. API access is included in Business and Enterprise plans.
Video Tutorials
This comprehensive tutorial walks you through the basics of setting up and using Roovix for the first time. Perfect for new users who want to get up and running quickly.
Learn how to use the advanced features of Roovix to maximize your productivity. This tutorial covers automation workflows, custom integrations, and power user tips.
This video guide helps you troubleshoot the most common issues users face with Roovix. Learn how to diagnose and fix problems quickly to minimize downtime.
This educational video explains the basics of artificial intelligence and how Roovix leverages AI technology to provide intelligent automation and insights for your business.